Shipping Policy

Each order is not just a transaction, but an experience. Therefore, we focus from packaging to delivery, ensuring products reach you in the most complete state.

Delivery Time

• Fast delivery around Da Nang area
• Inner city: 1–2 days
• Provinces: 2–5 days

Time may change depending on shipping conditions or unforeseen circumstances. You will be notified promptly of any changes.

Inspection Upon Receipt

You can inspect the product before payment to ensure:

• Correct product model as ordered
• Correct size, quantity

Note: Inspection does not include trial use of the product.

Packaging

Products are carefully packed with the specific standards of Chu Bo Doi Agarwood Workshop:

• Suitable storage box
• Shockproof, moisture-proof

Shipping Fee

• Shipping fee is calculated by region and order value
• Some orders will be supported with free shipping according to our current promotions

Delivery Responsibility

• In case of products being damaged or lost during shipping, we will directly handle and protect your interests
• If errors occur from our side, all related costs will be fully borne by us

Order Confirmation

To ensure service quality, all orders are confirmed before sending. For high-value orders, we may require a partial deposit.

“We don't just send a product, but meticulous care in every detail and a commitment to long-term companionship with you.”